10 Key Points To Improve Workplace Listening and Non-Verbal Communication

  • 1. Respect the speaker while they are expressing their point
  • 2. Be involved with the speaker, but do not interrupt
  • 3. Minimize all possible internal/external distractions
  • 4. Differentiate and identify facts and beliefs
  • 5. Clarify with questions and paraphrasing
  • 6. Take notes to help retain information presented
  • 7. Read body language and facial expressions in context
  • 8. Ensure you are well groomed, neat and appropriately dressed
  • 9. Be punctual to all meetings and appointments
  • 10. Be aware of cultural differences and customs

Tuesday, November 25, 2008

Overview of Workplace Listening

Active listening is necessary in the workplace to ensure ideas, responsibilities and tasks are communicated properly. The following website provides a good foundation definition of this topic

Courtesy of Wikipedia
http://en.wikipedia.org/wiki/Active_listening


Mindtools provides an incredible roster of information to further different career related skills. In particular this link gives a outline on how to be an active listener:
http://www.mindtools.com/CommSkll/ActiveListening.htm


Quick and easy read to better listening for a better workplace
http://edwardlowe.org/pages/ssercprint.page.lasso?storyid=0162


Dr John A. Kline's "Listening Effectively" outlines the listening process and types of listening :
Listening Process:
http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm
Types of Listening:
http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch4.htm
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