10 Key Points To Improve Workplace Listening and Non-Verbal Communication

  • 1. Respect the speaker while they are expressing their point
  • 2. Be involved with the speaker, but do not interrupt
  • 3. Minimize all possible internal/external distractions
  • 4. Differentiate and identify facts and beliefs
  • 5. Clarify with questions and paraphrasing
  • 6. Take notes to help retain information presented
  • 7. Read body language and facial expressions in context
  • 8. Ensure you are well groomed, neat and appropriately dressed
  • 9. Be punctual to all meetings and appointments
  • 10. Be aware of cultural differences and customs

Tuesday, November 25, 2008

Overview of Non-Verbal Communication

Non-verbal communication plays a huge role in the workplace. The following websites offer well rounded definitions of this subject

Courtesy of Wikipedia:
http://en.wikipedia.org/wiki/Non-verbal_communication

Matthew Cicalese from Richard Stockton College of New Jersey:
http://loki.stockton.edu/~crossp/nonverbalcomm.htm

Concordia University Students: John Molson School of Business
(Possibility of a link exchange in progress)
http://jmsb.concordia.ca/~y_j/default.html
Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)