10 Key Points To Improve Workplace Listening and Non-Verbal Communication

  • 1. Respect the speaker while they are expressing their point
  • 2. Be involved with the speaker, but do not interrupt
  • 3. Minimize all possible internal/external distractions
  • 4. Differentiate and identify facts and beliefs
  • 5. Clarify with questions and paraphrasing
  • 6. Take notes to help retain information presented
  • 7. Read body language and facial expressions in context
  • 8. Ensure you are well groomed, neat and appropriately dressed
  • 9. Be punctual to all meetings and appointments
  • 10. Be aware of cultural differences and customs

Tuesday, November 25, 2008

Other Useful Resources

The following blog by Theresa Zagnoli is not only humorous but informative. She covers a range of topics related to different forms of communication that can be used in many aspects of your life. Take a look!
http://theresazagnoli.blogspot.com/

Discussion forums are extremely useful when you need as many responses as possible, for advice or even to spark a new thought or idea. The American Communication Association provides a range of forums dedicated to teaching communication, intercultural communication, and general topics.

http://www.americancomm.org/interactive/


The International Journal of Business and Management contains research on business topics such as marketing, finance and human resources to name a few. This journal is published by Canadian Center of Science and Education (CCSE) which is a non-profit organization that supports educational development.
http://ccsenet.org/ijbm/index.html

AllBusiness.com free newsletters! The key word is FREE. Allbusiness.com offers over a dozen free newsletters. In our opinion, the "Business Solutions" newsletter is the most informative with respect to resolving workplace issues.

Click here to view a sample newsletter:
http://www.allbusiness.com/3472157-1.html
Click here to subscribe:
http://www.allbusiness.com/2984939-1.html

Zenome.com is an online directory of communities which essentially acts as a information portal through countless subcategories. Individuals are free to index their favorite websites to relevant categories. To see where this website is indexed, click here.
Or copy and paste the following into your web browser:
http://www.zenome.com/directory/index.php?parentID=007.063.003&desc=03-

Virtual Mia, conversation tool can be used to practice listening. (Also found in the right side panel of this site)
http://www.miamedia.com/mia.html

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