10 Key Points To Improve Workplace Listening and Non-Verbal Communication

  • 1. Respect the speaker while they are expressing their point
  • 2. Be involved with the speaker, but do not interrupt
  • 3. Minimize all possible internal/external distractions
  • 4. Differentiate and identify facts and beliefs
  • 5. Clarify with questions and paraphrasing
  • 6. Take notes to help retain information presented
  • 7. Read body language and facial expressions in context
  • 8. Ensure you are well groomed, neat and appropriately dressed
  • 9. Be punctual to all meetings and appointments
  • 10. Be aware of cultural differences and customs

Tuesday, November 25, 2008

A Few Good Books

Prefer hardcopy information? Here are a few of our top choices for literature pertaining to workplace listening and non-verbal communication.
(All available for purchase through Amazon.ca!)

Communicating at Work: Creating Messages That Get Results By: Ronald S. Blicq
http://www.amazon.ca/Communicating-Work-Creating-Messages-Results/dp/0131246488/ref=sr_1_1?ie=UTF8&s=books&qid=1224251641&sr=8-1

The Non-Verbal Advantage: Secrets and Science of Body Language at Work By: Carol Kinsey Goman
http://www.amazon.ca/Nonverbal-Advantage-Secrets-Science-Language/dp/1576754928/ref=sr_1_1?ie=UTF8&s=books&qid=1227507772&sr=1-1

Active Listening: Improve Your Ability to Listen and Lead By: Center for creative leadership and Michael H. Hoppe
http://www.amazon.ca/Active-Listening-Improve-Ability-Listen/dp/1882197941/ref=sr_1_1?ie=UTF8&s=books&qid=1227507905&sr=1-1

Listen for Success By: Arthur K. Roberston
http://www.amazon.ca/Listen-Success-Guide-Effective-Listening/dp/1556238304/ref=sr_1_5?ie=UTF8&s=books&qid=1228079787&sr=8-5

The Definitive Book of Body Language By: Allan and Barbara Pease
http://www.amazon.ca/Definitive-Book-Body-Language/dp/0553804723/ref=sr_1_1?ie=UTF8&s=books&qid=1228079905&sr=1-1
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