10 Key Points To Improve Workplace Listening and Non-Verbal Communication

  • 1. Respect the speaker while they are expressing their point
  • 2. Be involved with the speaker, but do not interrupt
  • 3. Minimize all possible internal/external distractions
  • 4. Differentiate and identify facts and beliefs
  • 5. Clarify with questions and paraphrasing
  • 6. Take notes to help retain information presented
  • 7. Read body language and facial expressions in context
  • 8. Ensure you are well groomed, neat and appropriately dressed
  • 9. Be punctual to all meetings and appointments
  • 10. Be aware of cultural differences and customs

Tuesday, November 25, 2008

Teaching Tools

The following are useful tools to learn on your own or to teach others!

Sometimes ineffective communication results in conflict! Here is a PDF version of a presentation dedicated specifically to conflict resolution for you to download and print! (38 pages, 3 slides each)
http://www.unt.edu/aeco/drenfro/workplaceadr/workplace.sp06.pdf

Authorstream provides a countless number of online presentations. If you find something you like simply post your email address and it will be emailed to you! Here is a helpful one on Nonverbal communication (22 slides):
http://www.authorstream.com/Presentation/Bruno-65420-Chapter-05-Nonverbal-Characteristics-Communication-Functions-Express-Emotion-no-Sports-ppt-powerpoint/

Here is a useful presentation addressing the topic of listening (10 slides):
http://www.linc.uiuc.edu/fa04/disc03.ppt.

The terminology used in communication studies is extensive! The following presentation (available in PDF format for easy printing) covers a wide range of communication terminology (8 pages, 3 slides each):
http://www.gavilan.edu/library/nursing/ah180/documents/module3.pdf


This document provided by Foreign Affairs Canada and International Trade Canada is a great handbook on active listening and communicating well. It also includes a quiz to help assess your knowledge and growth on the subject. (PDF file 17 pages)
http://www.dfait-maeci.gc.ca/ypi-jpi/pdf/Active_Listening-en.pdf
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